Terms of Service

1. Scope and acceptance

By creating an account or using VleraPro features, you agree to these terms and the Privacy Policy. You must be at least 18 and, when acting for a business, authorised to represent it.

2. VleraPro's role

VleraPro is a digital business-discovery and review marketplace that also matches customer requests with suitable independent businesses. BISSOLUX LLC is not a party to the contract between customer and business, does not perform the work, and does not automatically assume responsibility for price, payment, materials, permits, timing, or result.

3. Accounts and security

Provide accurate information, keep your email and phone current, and protect credentials. The account identifies the person acting; the company name is stored separately. Businesses and agencies may start with email only and are not required to create a public profile. One account may manage several profiles only with authorisation. Report unauthorised use immediately to info@bissolux.com. Circumventing verification, limits, or security controls is prohibited.

4. Business profiles, management, and ownership

Providers must publish only accurate names, addresses, registrations, qualifications, categories, descriptions, and photographs. VleraPro may create and maintain listings from public or licensed sources in a business’s interest and show the source, without claiming ownership. An authorised representative may claim a profile subject to verification. Ownership may be assigned to an account by email or user ID, while managers and agencies may be authorised for several profiles. A transfer changes access rights only, not the profile, reviews, or history. Verification badges show only the check described by their label and do not guarantee future service quality.

5. Client requests

Requests must be genuine, lawful, and clearly described. Do not include phone numbers, emails, full addresses, websites, Instagram, Snapchat, WhatsApp, other social profiles, identity documents, sensitive data, or unnecessary third-party data in titles, descriptions, budgets, or photographs. VleraPro removes or blocks these details to protect privacy and the contact flow.

6. Offers, contact, and chat

Providers must submit genuine offers with understandable prices and timing. Before the client replies, offers may not contain a phone number, email, website, or social identifier. Sending an offer is free. One lead credit is charged automatically only after the client’s first reply, once per request and provider; afterwards the parties may communicate freely about the job in the private chat. Spam and deliberate circumvention of the contact flow are prohibited.

7. Agreement and job completion

Before work starts, client and provider should agree scope, price, taxes, payment method, materials, timing, property access, cancellation, and warranties. The parties confirm job status in the platform. Work disputes should first be resolved between them; VleraPro may assist with workflow information but does not act as a court or arbitrator.

8. Current no-charge access, paid features, and ranking

Functions currently labelled free or supplied without charge are available on that basis only under the terms published at the time; this is not a promise that they will remain free forever. We may later introduce fees, subscriptions, paid credits, or premium tiers for profiles, leads, review tools, or other functions. No fee is imposed retroactively: total price, taxes, duration, renewal, and cancellation terms will be shown before an order, and material changes will be notified as required by law. Credits are used only for defined platform functions and have no cash value outside the platform. Results rank by relevance, location, completeness, verification, reviews, and activity; paid exposure is labelled sponsored.

9. Content, photographs, and licence

You retain rights to your content. By publishing it, you grant BISSOLUX LLC a non-exclusive, worldwide, royalty-free licence only to store, process, compress, display, and distribute it as needed to operate, promote within, and secure VleraPro. You must hold all necessary rights and permissions. The licence ends when content is deleted, except for limited copies retained for legal or technical reasons.

10. Reviews

Reviews must be based on a genuine experience. Business review links/QRs may be used without an account only after email confirmation, with one such review per email and business, including on unclaimed profiles; confirmed reviews remain visible after a profile is claimed, while VleraPro-job reviews remain tied to completed work. A business may respond or report a violation but cannot remove criticism at will. Buying, trading, self-reviewing, manipulating, or threatening for reviews is prohibited. Factual criticism is allowed; unnecessary personal data, abuse, and false claims may be removed.

11. Prohibited conduct

• Illegal services, content, or arrangements
• Fraud, false identity or claims, or ranking manipulation
• Harassment, discrimination, threats, spam, or malware
• Infringement of privacy, copyright, or trade marks
• Unauthorised scraping, abusive automation, or security interference
• Deliberate circumvention of platform payments or contact flow

12. Notices, moderation, and appeals

Suspected illegal content can be reported to info@bissolux.com with the exact URL, reasons, and contact details. We may restrict reach, remove content, suspend features or accounts, and preserve evidence where proportionate. Where required, we provide reasons. A user may appeal by email and supply supporting evidence.

13. Availability, checks, and liability

We aim for reliable operation, but maintenance, security, or events beyond control may interrupt service. We do not guarantee numbers of offers, ranking, suitability, licences, insurance, identity, or job outcomes beyond a check expressly described by a label. Mandatory liability for intent, gross negligence, life, body or health, and mandatory consumer rights remains unaffected.

14. Account closure

You may request account closure. Outstanding obligations, job-related conversations, transaction evidence, and content subject to legal retention may remain for a limited period. We may close or suspend an account for serious or repeated breaches, security risks, or legal duties.

15. Applicable law and disputes

Mandatory law of a consumer's country of residence is not restricted. For other matters, law and jurisdiction are determined under applicable conflict-of-law rules. We are neither willing nor obliged to participate before a consumer arbitration board. The former EU ODR platform has been discontinued.

16. Changes and severability

The current version is published here. Material changes affecting registered users are announced appropriately before taking effect. If one provision is invalid, the remainder continues to apply and mandatory rights are unaffected.