Terms of Service

1. Scope and acceptance

By creating an account or using VleraPro features, you agree to these terms and the Privacy Policy. You must be at least 18 and, when acting for a business, authorised to represent it.

2. VleraPro's role

VleraPro is a digital marketplace and directory connecting clients with independent providers. BISSOLUX LLC is not a party to the service contract between client and provider, does not perform the work, and does not automatically assume responsibility for its price, payment, materials, permits, timing, or result.

3. Accounts and security

Provide accurate information, keep your email and phone current, and protect credentials. An account is for the identified user or business. Report unauthorised use immediately to info@bissolux.com. Circumventing verification, limits, or security controls is prohibited.

4. Business profiles and claims

Providers must publish only accurate names, addresses, registrations, qualifications, categories, descriptions, and photographs. VleraPro may create listings from public or licensed sources and show the source. An authorised representative may claim a profile subject to verification. Verification badges show only the check described by their label and do not guarantee future service quality.

5. Client requests

Requests must be genuine, lawful, and clearly described. Do not include phone numbers, emails, full addresses, websites, Instagram, Snapchat, WhatsApp, other social profiles, identity documents, sensitive data, or unnecessary third-party data in titles, descriptions, budgets, or photographs. VleraPro removes or blocks these details to protect privacy and the contact flow.

6. Offers, contact, and chat

Providers must submit genuine offers with understandable prices and timing. Before unlocking, offers also may not contain a phone number, email, website, or social identifier. Contact and chat access requires lead credits under the displayed model. After unlocking, the parties may communicate freely about the job in the private chat. Spam and deliberate circumvention of the contact flow are prohibited.

7. Agreement and job completion

Before work starts, client and provider should agree scope, price, taxes, payment method, materials, timing, property access, cancellation, and warranties. The parties confirm job status in the platform. Work disputes should first be resolved between them; VleraPro may assist with workflow information but does not act as a court or arbitrator.

8. Premium, credits, and ranking

Where paid features are offered, total price, taxes, duration, renewal, and cancellation terms are shown before purchase. Credits are used only for defined platform functions and have no cash value outside the platform unless mandatory law requires otherwise. An introductory offer may grant new provider accounts the number of free credits shown during registration exactly once, without cash redemption; it may be changed or ended for future registrations. Results rank by relevance, location, completeness, verification, reviews, and activity; premium profiles may receive labelled sponsored exposure.

9. Content, photographs, and licence

You retain rights to your content. By publishing it, you grant BISSOLUX LLC a non-exclusive, worldwide, royalty-free licence only to store, process, compress, display, and distribute it as needed to operate, promote within, and secure VleraPro. You must hold all necessary rights and permissions. The licence ends when content is deleted, except for limited copies retained for legal or technical reasons.

10. Reviews

Reviews must be based on a genuine experience and, when marked verified, a job completed through the VleraPro flow. One review per job may be left by the eligible party. Buying, trading, manipulating, or threatening for reviews is prohibited. Factual criticism is allowed; unnecessary personal data, abuse, and false claims may be removed.

11. Prohibited conduct

• Illegal services, content, or arrangements
• Fraud, false identity or claims, or ranking manipulation
• Harassment, discrimination, threats, spam, or malware
• Infringement of privacy, copyright, or trade marks
• Unauthorised scraping, abusive automation, or security interference
• Deliberate circumvention of platform payments or contact flow

12. Notices, moderation, and appeals

Suspected illegal content can be reported to info@bissolux.com with the exact URL, reasons, and contact details. We may restrict reach, remove content, suspend features or accounts, and preserve evidence where proportionate. Where required, we provide reasons. A user may appeal by email and supply supporting evidence.

13. Availability, checks, and liability

We aim for reliable operation, but maintenance, security, or events beyond control may interrupt service. We do not guarantee numbers of offers, ranking, suitability, licences, insurance, identity, or job outcomes beyond a check expressly described by a label. Mandatory liability for intent, gross negligence, life, body or health, and mandatory consumer rights remains unaffected.

14. Account closure

You may request account closure. Outstanding obligations, job-related conversations, transaction evidence, and content subject to legal retention may remain for a limited period. We may close or suspend an account for serious or repeated breaches, security risks, or legal duties.

15. Applicable law and disputes

Mandatory law of a consumer's country of residence is not restricted. For other matters, law and jurisdiction are determined under applicable conflict-of-law rules. We are neither willing nor obliged to participate before a consumer arbitration board. The former EU ODR platform has been discontinued.

16. Changes and severability

The current version is published here. Material changes affecting registered users are announced appropriately before taking effect. If one provision is invalid, the remainder continues to apply and mandatory rights are unaffected.